Data Protection Statement
1. GoodWe’s Commitment to Privacy
GoodWe respects your right to privacy. Your ability to make informed choices about the uses
of your information is important to us. This data protection statement explains GoodWe’s policy regarding
the collection, use, disclosure, and protection of Personal Data. The terms of this privacy statement apply
to information collected from you unless different terms are specified as part of a special offer or in
another form or contract we provide you.
This data protection statement is for all persons who visit our websites and make use of the services
provided. This data protection statement applies to all forms of use of our services, irrespective of
whether such use is free of charge or subject to a fee. GoodWe wishes to inform you below in particular
about what data it collects and how such data are used. You are also informed that your (personal) data are
collected on our websites and stored electronically. All data are stored and processed by us in compliance
with the relevant statutory regulations of the European Union on data privacy and data security – General Data Protection Regulation (GDPR). You may view, download or print
time at http://www.goodwe.com. The data protection statement forms an
General Webshop Terms and Conditions. You must accept this data protection statement in order to visit our
websites and use our services.
2.1 NON-PERSONAL DATA
2.1.1 Our websites, if available, may be visited at any time without you having to provide
personal data. GoodWe stores the following non-personal data:
a) Browser type and version
b) Operating system
c) Referrer URL (the specific webpage from which a link was followed to our website)
d) Host name of the computer accessing the website (IP address)
e) Time and date of the server request
2.1.2 Such data are analyzed by GoodWe or a third party and used to improve our products
and services (such as for the purpose of research and data analysis). You cannot be identified on the basis
of such data.
2.1.3 GoodWe also stores and saves the data listed in Section 2.1.1 of registered users.
Use of such data pursuant to Section 2.1.2 solely occurs in an anonymized form. It is not possible for you
to be identified on the basis of such data by any third party that may be commissioned by us.
2.1.4 Based on the use of GoodWe websites by registered or authorized users, GoodWe also
collects non-personal (anonymized) data. They are stored in a form that does not allow identification of any
specific person. GoodWe may collect, use, transfer and disclose non-personal data for any purpose.
Example: GoodWe uses aggregated data from all the systems in a certain region to identify,
for example, the duration and intensity of sunlight in that region. The region is sufficiently broad that a
given person or their system cannot be identified. GoodWe is also entitled to provide such aggregated data
to third parties.
2.2 PERSONAL DATA
2.2.1 GoodWe can only identify you or the respective user following registration.
Registration requires you to voluntarily provide your personal data. Our websites record and store the
following data of registered users:
a) User data: form of address, first name, surname, company, street, street number,
postcode, town, federal state, country, time zone, telephone number, fax number, e-mail address, birthday,
customer number, user name, password
b) System data: system name, system identifier, date/time of commissioning, company,
street, street number, postcode, town, federal state, time zone, longitude, latitude, height above sea
level, system performance, manufacturer, module type, system specification, system image
c) Operator/customer data: form of address, first name, surname, company, street, street
number, postcode, town, federal state, country, time zone, telephone number, fax number, e-mail address,
customer number, VAT identification number
d) Connection data: data pursuant to Section 2.1.1
2.2.2 GoodWe collects the personal data in order to provide the desired services, to
process contracts and for internal purposes, such as to improve our services and products (for the purpose
of data analysis, research etc.) or to contact you independently of the respective contract.
2.2.3 All personal data are kept strictly confidential by GoodWe and are not provided to
third parties without your express consent.
2.2.4 Without your consent, GoodWe will only collect, process and use your personal master
data and usage data to the extent required for contract processing and for the use and billing of electronic
information and communication services.
2.2.5 By way of exception, GoodWe is entitled to provide the data to third parties if it
is under a legal obligation to do so, for example if it is required to disclose the data to public
2.2.6 By way of exception, GoodWe is entitled to provide personal data to an online
payment system, but only to the extent that such data are necessary for due processing of the payment.
2.2.7 Following registration, your user name will be visible to other members. In
addition, you may release/publish the other details of your profile or your system and make them visible to
other members. Within your profile, you have the option of adjusting the settings to modify the scope of
publication of your data. It is at your discretion which data are released/published to other users and in
what scope. Further details are provided on the websites beside the given function.
2.2.8 If we use data for a purpose requiring your consent pursuant to statutory
regulations, we will request your express consent. Your consent will be documented in compliance with the
relevant data privacy regulations. You may revoke the consent that you have given at any time with effect
for the future and/or reject the future use of your data for the purpose of advertising, market research and
opinion research. To revoke your consent or reject such future use, it is sufficient to send a simple
message to GoodWe. To ensure prompt processing, please use the contact details given below. You will not be
charged any additional costs for contacting us.
3.1 Software is used on this website for the purpose of analyzing use of the website.
Analysis of the data enables valuable information to be gained about user requirements, enabling us to
further enhance our products and services.
3.2 Cookies are also used for that purpose. Cookies are text files that are stored on the
computer of the visitor to the website, allowing the visitor to be recognized on an anonymous basis. Cookies
in general can be blocked or deleted by adjusting your browser settings.
3.3 By using this website, you consent to the use of our websites being analyzed in the
manner described above.
4. GOOGLE ANALYTICS: DATA PRIVACY AND THE OPT-OUT OPTION
4.1. This website uses Google Analytics, a web analysis service of Google Inc. (“Google”).
your use of the website. The information generated by the cookie about your use of this website is generally
transferred to a Google server in the USA and stored there. If IP anonymization is activated on this
website, your IP address, however, will be shortened by Google within the Member States of the European
Union or other states that are signatory to the Agreement on the European Economic Area. Your full IP
address will only be transmitted to a Google server in the USA and shortened there in exceptional cases. On
behalf of the operator of this website, Google will use such information to analyze your use of the website,
to compile reports about website activities for us as the website operator and to provide further services
associated with use of the website and internet use. The IP address transmitted by your browser in the scope
of Google Analytics will not be merged with other Google data.
4.2. You can disable storage of the cookies by adjusting the settings of your browser
software; however, please note that doing so may prevent you from being able to use all the functions of
this website in full. In addition, you can prevent transmission of the data generated by the cookie about
your use of the website (including your IP address) to Google and the processing of such data by Google by
downloading and installing the browser plug-in that is available at:
4.4. The Google tracking codes of this website use the _anonymizeIp() function, which
means that IP addresses are only processed in a shortened form in order to prevent direct personal
Collection and Use of Personal Data
At GoodWe, we ensure that we fulfill our obligations and place the utmost importance on
protecting personal information such as names, telephone numbers, postal and email addresses, etc. GoodWe
may collect, save, process and use personal data for internal purposes connected with customer service and
company newsletters or notifications which may be of interest to you. The data is not passed on to third
parties for commercial purposes without your consent except in the limited circumstances described below
under the heading "Disclosures”.
Please note that web-based data transmission is subject to security gaps, and therefore full protection from
third-party access cannot be guaranteed.
We collect Personal Data that you provide us, such as when you:
· Receive our newsletter
· Register to use the GoodWe Monitoring Platform
· Use the administrative interface of the GoodWe Monitoring
Platform to provide information related to your photovoltaic system and account
· Contact our customer support whether by phone, email, or
The Personal Data we collect is used to process your requests, to provide you high quality service, to
customize the site according to your preferences, and to tell you about specific goods or services we
believe will be of interest to you. If you prefer not to receive promotional information from us, we make it
easy for you to let us know. You can contact us at any time to decline promotional information at email@example.com.
We may disclose Personal Information in the good faith belief that we are required to do
so by law, or that doing so is reasonably necessary to comply with legal process or contractual necessity,
respond to any claims, or to protect the rights, property, or personal safety of GoodWe, our customers, or
the public. Information about our customers, including Personal Data, may be disclosed if it is necessary
for legitimate purposes, for example as part of, or during negotiations of, any merger, sale of company
assets, or acquisition. Other than in circumstances enumerated above, we have a policy of obtaining a
person’s consent if we intend to process his/her Personal Data.
Changes to this Statement
GoodWe reserves the right to change this data protection statement at any time, but will
alert you that changes have been made by indicating at the bottom of the data protection statement the date
it was last updated. We encourage you to review our data protection statement to make sure you understand
how your information will be used.